What happens if my item arrives damaged or faulty?
First of all, we're sorry this is the case. We select our suppliers very strictly. Breakage therefore remains exceptional but possible.
Contact us within 3 days of delivery by sending us photos of the damaged areas. Our customer service department will then explain the options available to you.
It is essential that you inspect the product carefully on delivery and make a reservation on the delivery note if the situation requires it.
