FAQ

FAQ & AIDE NEDGIS

What delivery options are available? Can I have my parcel delivered to a collection point? 

Nedgis offers you between 1 and 3 delivery options depending on the territory.

- For Metropolitan France, the European Union, Switzerland and Liechtenstein, Nedgis offers you 3 delivery methods: standard or express shipping or Relais Colis.

- For Corsica, Nedgis offers 1 delivery method: standard shipping + an additional cost of 19€.

Relay Colis delivery

This delivery method allows you to pick up your package at the nearest relay point to your home or office, from one of 7,000 relay points. Wide opening hours are available: from 7 a.m. to 9 p.m. for some retailers, Saturday opening for 99% of them, and Sunday opening for over 31%! You'll receive instant notification of your parcel's arrival by e-mail and SMS. This means you have 14 days to collect your parcel from the relay at the time of your choice.

In just a few minutes with no queuing: an ID card, a signature and it's done!

New : wherever you are, you can track your parcels in real time.

Standard 

Standard delivery allows you to receive your parcel within 48 hours, at your home.

In the event of absence, you will receive a delivery notice and your package can be dropped off at the nearest relay station or in your letterbox (package permitting).

Express delivery

This delivery is made on a half-day slot, which you can modify at your leisure on the carrier's website.

You are delivered by a carrier within 24 working hours. Your order will be delivered to you at the foot of the building or at the doorstep (if accessible with a pallet truck).

Your order will be delivered to you against signature.

If you are absent at the time of delivery, a delivery notice will be left for you so that you can contact the carrier and arrange an appointment.

What are our rates and delivery times in Metropolitan France?

DELIVERY METHODDDE DELIVERY DEADLINESDELIVERY SCHEDULES / RDELIVERYDELIVERY CHARGES
Relais Colis delivery48hAt one of the 7000 Relais Colis * from Monday to Saturday4,90€
Standard delivery48hMonday to Friday: 8am to 6pm€6.90
Express deliveryNext day before 1pmMonday to Friday: 8am to 6pm€12.90

* Relay point delivery is available all year round on all products sold and shipped by Nedgis, excluding bulky products. Products weighing more than 20kg or with bulky dimensions will be delivered by another delivery method.

What are our rates and delivery times abroad?

COUNTRY OF DELIVERYDELIVERY MODESDELAIS D'EXPSHIPMENTSHIPPING COSTS
Belgium, Luxembourg, Germany, NetherlandsStandardD+2 to D+5 business days€9.90
Austria, Denmark, Finland, Greece, Ireland, Italy, Portugal, Spain, SwedenStandardD+2 to D+5 working days14,90€
Bulgaria, Croatia,Estonia, Hungary,Latvia, Lithuania,Poland, Romania, Slovakia, Slovenia,Czech(Rep)StandardD+3 to D+8 business days€19.90
Liechtenstein, SwitzerlandStandardD+3 to D+8 working days€25

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